Pickup / Shipping Information

1. Daily Cut-off Time

1:00 PM daily—all orders placed and paid by this time will be processed same day.

2. Same-Day 5‑Hour Pickup 🕔

Condition Details
Order & payment by 10:00 AM (Mon, Wed–Sun) Pick up at studio ~5 hours later (~3:00 PM)
Order & payment by 1:00 PM Pick up at studio after 5:00 PM same day
Tuesdays (studio closed) Pickup next business day (or public holiday schedule)

Pickup must be claimed within 1 month. Uncollected orders are abandoned & non‑refundable.

3. Shipping via Courier

Cut-off time: 1:00 PM daily

Before cut-off: same‑day dispatch
After cut-off: dispatch next business day.
*Delivery estimates are guidelines—please allow extra time.*

a. Shunfeng Express (S.F.)

  • Orders ≥ HKD 300: station/smart‑cabinet pickup
  • Delivery: 1–2 days (residential +1 day)
  • No helium/inflated balloons

b. Call-Van Delivery

  • Area-based fee; driver stops at building entrance—no upstairs delivery
  • Urgent orders (≤5h turnaround):
    • 30% surcharge (min HKD 30)
    • Must confirm before 4:30 PM same day
    • Pickup or van delivery only—no courier

4. Terms & Conditions

  1. No cancellations/refunds after payment confirmation.
  2. Studio pick-up must be within 1 month or order is void.
  3. Product changes post-confirmation: HKD 20 change fee applies.
  4. Typhoon No. 8 / Black Rainstorm Warning → shipments/pickups postponed to next business day.
  5. Inspect goods immediately on receipt; report issues promptly.
  6. Return missing/damaged items via surface mail (other postage at your cost).
  7. No liability for delays due to force majeure.
  8. We reserve the right to update terms at any time.
  9. Our decision is final in any dispute.

5. Contact Us

Phone: (Tel) 3527 3924

WhatsApp: 9097 8150

Instagram: @partyxparty.hk

Facebook: partyxparty.hk