Pickup / Shipping Information
1. Daily Cut-off Time
1:00 PM daily—all orders placed and paid by this time will be processed same day.
2. Same-Day 5‑Hour Pickup 🕔
| Condition | Details |
|---|---|
| Order & payment by 10:00 AM (Mon, Wed–Sun) | Pick up at studio ~5 hours later (~3:00 PM) |
| Order & payment by 1:00 PM | Pick up at studio after 5:00 PM same day |
| Tuesdays (studio closed) | Pickup next business day (or public holiday schedule) |
Pickup must be claimed within 1 month. Uncollected orders are abandoned & non‑refundable.
3. Shipping via Courier
Cut-off time: 1:00 PM daily
Before cut-off: same‑day dispatch
After cut-off: dispatch next business day.
*Delivery estimates are guidelines—please allow extra time.*
a. Shunfeng Express (S.F.)
- Orders ≥ HKD 300: station/smart‑cabinet pickup
- Delivery: 1–2 days (residential +1 day)
- No helium/inflated balloons
b. Call-Van Delivery
- Area-based fee; driver stops at building entrance—no upstairs delivery
- Urgent orders (≤5h turnaround):
- 30% surcharge (min HKD 30)
- Must confirm before 4:30 PM same day
- Pickup or van delivery only—no courier
4. Terms & Conditions
- No cancellations/refunds after payment confirmation.
- Studio pick-up must be within 1 month or order is void.
- Product changes post-confirmation: HKD 20 change fee applies.
- Typhoon No. 8 / Black Rainstorm Warning → shipments/pickups postponed to next business day.
- Inspect goods immediately on receipt; report issues promptly.
- Return missing/damaged items via surface mail (other postage at your cost).
- No liability for delays due to force majeure.
- We reserve the right to update terms at any time.
- Our decision is final in any dispute.